Support in ServiceNow
for those providing LUCRIS support
LUCRIS support is a semi-decentralised support organisation which means that we have shared entry to support and a shared case management system, ServiceNow. Questions and requests for support are then answered on the basis of their content.
Questions concerning LUCRIS which arrive by telephone, email or other channels to the Servicedesk are passed on to the central LUCRIS support. There, the cases are distributed to the support unit that is closest in terms of organisation. Questions concerning roles, development and improvement are answered by the administration group. Each faculty has a support manager.
How do I go about getting access and working in LUCRIS support?
Contact the support manager at your faculty, who will then apply for access to ServiceNow via the support function – the case is then managed by the administration group.
The faculties’ support managers are: