Support in ServiceNow
Support cases concerning LUCRIS can come in via different channels, of which one is common to the whole of LU, via the Servicedesk. Questions concerning LUCRIS which arrive by telephone, email or other channels to the Servicedesk are passed on to the central LUCRIS support. There, the cases are distributed to the support unit that is closest in terms of organisation. Questions concerning roles, development and improvement are answered by the administration group.
Each faculty has a support manager. The person responsible for coordinating LUCRIS support centrally is Hanna Voog, University Library.
How do I go about getting access and working in LUCRIS support?
Contact the support manager at your faculty, who will then apply for access to ServiceNow via the support function – the case is then managed by the administration group.
The faculties’ support managers are: