Lund University is celebrating 350 years. Read more on lunduniversity.lu.se

Menu

Javascript is not activated in your browser. This website needs javascript activated to work properly.

Support in ServiceNow

- for those providing LUCRIS support
LUCRIS support is a semi-decentralised support organisation which means that we have shared entry to support and a shared case management system, ServiceNow. Questions and requests for support are then answered on the basis of their content.

Support cases concerning LUCRIS can come in via different channels, of which one is common to the whole of LU, via the Servicedesk. Questions concerning LUCRIS which arrive by telephone, email or other channels to the Servicedesk are passed on to the central LUCRIS support. There, the cases are distributed to the support unit that is closest in terms of organisation. Questions concerning roles, development  and improvement are answered by the administration group.

Each faculty has a support manager. The person responsible for coordinating LUCRIS support centrally is Hanna Voog, University Library.


How do I go about getting access and working in LUCRIS support?

Contact the support manager at your faculty, who will then apply for access to ServiceNow via the support function – the case is then managed by the administration group.

The faculties’ support managers are:

Page Manager:

LUCRIS Support

Contact the LUCRIS support!

e-mail: servicedesk [at] lu [dot] se

phone: 046-222 90 00 (monday-friday 8:00-17:00)

webform: support.lu.se

Telephone: +46 (0)46-222 00 00 (switchboard)
Mailing adress: Box 117, 221 00 Lund, Sweden
Invoice adress: Box 188, 221 00 Lund, Sweden
Organisation number: 202100-3211

Site manager: staffpages [at] lu [dot] se

About this website