Servicedesk
You can get personal IT support both locally – from IT staff at your faculty or department – and centrally through the Servicedesk.
All employees and students at Lund University are welcome to contact the Servicedesk with their IT questions.
IT support, fault reporting and advice
Supportcenter is Lund University's case portal. Here you will find guides and the option to submit cases.
supportcenter.lu.se
(Select English in the portal, at the top right.)
At the Servicedesk, there is always someone available to help you during office hours. This can be for anything from simple questions, guidance and orders to more complex problems.
You can reach the Servicedesk by:
telephone + 46 46 222 90 00
e-mail servicedesk [at] lu [dot] se
If your matter is urgent – call us!
Things to consider before reporting a fault
- Restart your computer to see if the problem persists.
- In the case of problems with LU-wide systems, first check whether we have published any information on operational disruptions that may answer your question.
- Perhaps one of our support guides may help to solve the problem.
Read more about fault reporting for telephony
Fault reporting tips for faster assistance
- When reporting a fault, always state your user ID (formerly Lucat ID or Student ID).
- Does the problem concern only you, or does it affect others in your unit?
- If the problem concerns your computer, please state the computer name (if you have EGA) or the computer’s IP address.
Contact
Supportcenter
Resolve your issues in the Supportcenter.
supportcenter.lu.se
Servicedesk
+46 46 222 90 00
servicedesk [at] lu [dot] se
Lund University Switchboard
+46 46 222 00 00
Opening hours
Weekdays 8 a.m. to 4:30 p.m.