Reimbursement for healthcare and medication costs

How to apply for compensation

Apply for reimbursement for medicines or medical care in the following way:

1. Log in to Primula and go to My page ⇒ Compensation/Fees ⇒ Healthcare and medicine.
2. Choose the type of reimbursement and enter the payment date and amount. The amounts you can be reimbursed for is listed under under the categories above. Register one row per amount.
3. Click on Calculate. 
4. Attach the original receipt in digital format (attach a scanned – not photographed – original receipt, bank statement for direct debit payment and/or payment certificate from the health care provider) by clicking on the symbol for Messages/attachments (Medd/Car). Select the file and then click on the plus sign to add the file. If your treatment requires a referral in order to be eligible for reimbursement, please indicate this in the message field. 
5. Submit your application and receipt by saving and clicking Submit.
6. If you have a job funded by an EU project, you must also give your original paper receipt to the responsible administrator in your nearest HR function, who will ensure that the document is archived in the institution concerned for 17 years.
7. You must be able to present your original receipt for three months after your application has been approved in Primula. 

If you apply for reimbursement of multiple visits of the same kind (e.g. two consultations with a doctor) with the exact same date, you will need to register these as two separate cases. Otherwise, you will only be reimbursed for one of the visits.

You will not receive confirmation that your application in Primula has been submitted. You will only receive a confirmation when your case has been processed.

Last day to apply

Medication costs

As of 1 January 2024, you can only apply for reimbursement for medication costs once per year of purchase. The application must be registered in Primula by the last day of January of the following year.

Healthcare

You can apply for reimbursement of medical expenses several times a year, but no later than two years after the expenses were incurred.

Check your receipts and attachments

Please note that your receipts and attachments must be originals, and contain the following information:

• Your name
• The amount
• The date of payment
• What the payment relates to
• Prescription specification, if your application relates to medication.

If you paid for the activity via an invoice, attach the invoice and a bank statement stating that the invoice has been paid.

It is important that all the information above is included on the receipt or other attachments in order for your reimbursement to be approved. Otherwise, you will need to request a new receipt from the care provider. Requests submitted with incomplete documentation will be rejected.