In order to ensure a safe workplace and study environment for employees and students, and to help minimise the possible spread of infection, the University has taken a decision on the extent to which business trips may be carried out. Keep up to date on the applicable rules as new decisions may be taken.

Read more about the University´s decisions and recommendations

Travel-free alternatives

Read more about digital meetings and video conferences at Lund University

Previously booked trips

If you have already booked a trip and are going to cancel it, the recommendation is to wait for as long as possible in order to ensure any possible compensation.

Egencia contact details

• Urgent matters and trips, i.e. within 72 hours: contact via telephone +46 40 608 57 50
• General questions and trips that are not as urgent: contact via email customer_service [at] egencia [dot] se
• For changes and cancellations, you can also try to log in and cancel via the Egencia website or mobile app
  Link to self-service booking system (log in using Lucat ID)

Egencia’s information regarding the coronavirus/Covid-19 in the self-service booking portal

The information, available in Swedish and English, is updated around the clock.

At the top of the self-service booking portal is a banner via which you can read “Updates on Covid-19”. Click on the “Learn more” link for specific information for travel managers and general information for all travellers within different areas. There is also a link to Egencia’s Help Centre with useful FAQs on solutions/products.

A little further down under Egencia’s Help Centre is a dedicated link for rules and links to specific airlines, hotels, rail operators etc. There are also updated policies for airlines, hotels and rail companies.

When booking approved domestic business trips you can now, via the filter “Worried about changing plans?”, view only the hotels that offer free cancellation.

Link to self-service booking system (log in using Lucat ID)