Egencia contact details
- Urgent matters and trips, i.e. within 72 hours: contact via telephone +46 40 608 57 50
- General questions and trips that are not as urgent: contact via email customer_service [at] egencia [dot] se
- For changes and cancellations, you can also try to log in and cancel via the Egencia website or mobile app
Link to self-service booking system (log in using Lucat ID)
Egencia’s information regarding the coronavirus/Covid-19 in the self-service booking portal
The information, available in Swedish and English, is updated around the clock.
On the righthand side of the booking portal is a link to Egencia Travel Advisor which provides country-specific information on your destination. If your trip includes a stopover, enter the details for each leg of the journey to find out about the rules that apply on arrival.
Click through the link to select your departure and arrival cities. Here you can read current information on any quarantine requirements and rules of conduct in public places.
Under the Hjälp/Help tab at the top right, you will find a link to Egencia’s help centre for useful FAQs on solutions/products.
A little further down under Egencia’s Help Centre is a dedicated link for rules and links to specific airlines, hotels, rail operators etc. There are also updated policies for airlines, hotels and rail companies.
When booking approved domestic business trips you can now, via the filter “Worried about changing plans?”, view only the hotels that offer free cancellation.
Business travel insurance
You will be covered by travel insurance via the procured travel agency. As an employee, you are also insured via Kammarkollegiet’s business travel insurance.
Lund University Guest House
Lund University Guest House is located at Sparta, close to the Faculty of Engineering as well as Ideon and the School of Economics and Management, and a quick walk or bike ride from the rest of the University. Lund University Guest House offers simple rooms at a modest price.
In connection with your trip you may be speaking about Lund University. If this is the case, you can make use of general presentation material. You will find this here:
Contact - Business Travel
Book travel via the travel agency Egencia
Self-booking (if you have created a traveller profile):
Telephone +46 40 608 57 50
Email: customer_service [at] egencia [dot] se
Booking group travels (more than 10 travellers)
Egencia Meetings & Events
Telefon +46 31 724 55 90
E-post: meeting [dot] events [dot] se [at] egencia [dot] com
Booking taxis within Skåne
Rental car via LU Service
campusservice [at] service [dot] lu [dot] se
Help with interpreting regulations
Employees are to address any questions on interpretation of the regulations and general advice to their line manager. Managers can email their own questions to resor [at] lu [dot] se.