How to book a trip
This is how you book a business trip.
In order to ensure a safe workplace and study environment for employees and students, and to help minimise the possible spread of infection, the University has taken a decision on the extent to which business trips may be carried out. Keep up to date on the applicable rules as new decisions may be taken.
Booking a necessary domestic trip
Prior to logging in to the self-booking system for the first time or booking via customer service, you must register a customer profile at Egencia; please make sure to keep it updated. All new entitlements for a customer profile at Egencia after 11 May 2020 must be applied for in Lucat.
When booking less extensive trips you may use Egencia’s self-booking system. Bookings through this system involve a lower fee compared to bookings via customer service. Please remember that no personal credit/debit card numbers should be stated as all invoices are automatically sent to a joint LU account. When booking approved domestic business trips you can now, via the filter “Worried about changing plans?”, view only the hotels that offer free cancellation.
Contact customer_service [at] egencia [dot] se for technical questions concerning the system. If you need to change your personal details in your traveller profile, please contact resor [at] lu [dot] se.
For other queries, please contact Purchasing and Procurement:
Egencia mobile app
With a registered customer profile with Egencia you can easily access your travel information via the app.
You can get personal service from Egencia 08:00-17:00. Call +46 40 608 57 50 or email: customer_service [at] egencia [dot] se.
Cancelled flights or similar problems during travel
Call the travel agency directly +46 40 608 57 50. For urgent calls outside office hours (8:00 -17:00) there will be an added fee of SEK 200. Other booking fees are applicable.
Contact - Business Travel
Book travel via the travel agency Egencia
Self-booking (if you have created a traveller profile):
Telephone +46 40 608 57 50
Email: customer_service [at] egencia [dot] se
Booking group travels (more than 10 travellers)
Egencia Meetings & Events
Telefon +46 31 724 55 90
E-post: meeting [dot] events [dot] se [at] egencia [dot] com
Booking taxis within Skåne
Rental car via LU Service
campusservice [at] service [dot] lu [dot] se
Help with interpreting regulations
Employees are to address any questions on interpretation of the regulations and general advice to their line manager. Managers can email their own questions to resor [at] lu [dot] se.