How to book a trip

This is how you book a business trip.

In order to ensure a safe workplace and study environment for employees and students, and to help minimise the possible spread of infection, the University has taken a decision on the extent to which business trips may be carried out. Keep up to date on the applicable rules as new decisions may be taken.

Read more about the University´s decisions and recommendations

Read more about digital meetings and video conferences at Lund University

Booking a necessary domestic trip

Customer profile

Prior to logging in to the self-booking system for the first time or booking via customer service, you must register a customer profile at Egencia; please make sure to keep it updated. All new entitlements for a customer profile at Egencia after 11 May 2020 must be applied for in Lucat.

Read more about the entitlement in Lucat here

When booking less extensive trips you may use Egencia’s self-booking system. Bookings through this system involve a lower fee compared to bookings via customer service. Please remember that no personal credit/debit card numbers should be stated as all invoices are automatically sent to a joint LU account. When booking approved domestic business trips you can now, via the filter “Worried about changing plans?”, view only the hotels that offer free cancellation.

Log into Egencia’s self-booking system (use your LUCAT username and password)

Contact customer_service [at] egencia [dot] se for technical questions concerning the system. If you need to change your personal details in your traveller profile, please contact resor [at] lu [dot] se.

For other queries, please contact Purchasing and Procurement:

Please contact us via our support form (choose the category Purchasing - "Agreements and procurement")

Egencia mobile app

With a registered customer profile with Egencia you can easily access your travel information via the app.

Download the app here (Egencia’s website, in Swedish)

Personal service

You can get personal service from Egencia 08:00-17:00. Call +46 40 608 57 50 or email: customer_service [at] egencia [dot] se.

Cancelled flights or similar problems during travel

Call the travel agency directly +46 40 608 57 50. For urgent calls outside office hours (8:00 -17:00) there will be an added fee of SEK 200. Other booking fees are applicable.

Contact - Business Travel

Book travel via the travel agency Egencia

Self-booking (if you have created a traveller profile):

Link to the self-booking system (log in with Lucat)

Customer service:

Hours: 08:00-17:00

Telephone +46 40 608 57 50

Email: customer_service [at] egencia [dot] se

Questions and answers about our travel agency services (PDF 454 kB, new tab, in Swedish)

Booking group travels (more than 10 travellers)

Egencia Meetings & Events

Telefon +46 31 724 55 90

E-post: meeting [dot] events [dot] se [at] egencia [dot] com

Booking taxis within Skåne

Read more about the aqreements in Lupin

Rental car via LU Service

Campus service

campusservice [at] service [dot] lu [dot] se

Help with interpreting regulations

Employees are to address any questions on interpretation of the regulations and general advice to their line manager. Managers can email their own questions to resor [at] lu [dot] se.