An incident that feels uncontrollable and overwhelming, in which our normal set of approaches is insufficient to handle the situation, is often experienced as a crisis. But help is available!
If you need crisis support
- If you need crisis support, speak with your line manager.
- If you do not feel comfortable speaking with your line manager, contact your nearest human resources officer or the Occupational Health Service.
You can find contact information for the Occupation Health Service and read more about the support available here
- In case of an emergency, call the University’s security control centre on 20 700. Request a security officer or ask to speak with the security unit. When calling outside office hours you will be put through to an officer on call. If you are calling from abroad, please dial +46 46 222 07 00.
Support expected from managers
The manager of the person affected is to offer support as soon as possible. The support may be to ensure the person has somebody to talk to concerning their situation. The support may be needed for an extended period of time and, if possible, is to offer continuity, for example by ensuring the support is provided by the same person. Being present is a key concept for functioning crisis support. For the person affected, it is very important to be taken seriously, to be seen, heard and respected.
It is important for managers not to withdraw support from the affected person too early. It may take a long time to process what has happened. People react differently to the same incident.
Examples of crises related to the workplace are accidents, serious illness, death, staff cuts, fire, assault, cyber attacks, theft and harassment.
Examples of situations outside work that may entail a crisis for an employee are deaths or illness in the family, changes in their family situation, drug abuse, crime and accidents.
As a manager you can receive support and advice from the Occupational Health Service when it comes to supporting employees in a crisis.
If the crisis concerns victimisation and harassment, as the manager you can also get help from a special support team.
If the crisis relates to data and information, in the event of a major cyber attack, for example, as a manager you can get support and advice from the chief information security officer (CISO).
You can also contact the University security unit for further advice.
The crisis management organisation at Lund University
There is a Crisis Management and Contingency Plan that describes how the University manages crises and serious incidents. It states, among other things, that a crisis management organisation and procedures are to be in place. The Crisis Management and Contingency Plan is based on the principle that, as far as possible, an organisational unit is to operate as normal during a crisis.
Lund University has central crisis management at the Vice-Chancellor level and its work is underpinned by a central crisis management support unit. The faculties and equivalent organisational units are responsible for their own crisis preparedness with local crisis management and contingency plans and local crisis management organisations in keeping with the regular management structure.
For information on your local crisis management organisation, refer to the relevant faculty or equivalent organisational unit.
In case of emergency, always call 112!
If you are calling via your office landline, dial 0-112.
University security control centre
+46 46 222 07 00