Telephony

You order mobile phones and mobile accessories via Lupin/Proceedo.
Lupin

Read more about purchasing procedures.

Tip: Write down the IMEI number or save the box the mobile phone comes in. You will need the IMEI number if you want to report a stolen mobile phone to the police. 

You can order mobile subscriptions and mobile add-on mobile services at support.lu.se

Order add-on services at support.lu.se

The following services can be ordered at support.lu.se:

• Order mobile subscription, service package 2
• Order mobile subscription, service package 3
• Cancel mobile subscription
• Change the amount of mobile data
• Order mobile broadband
• Order data SIM card (extra card)
• Move mobile subscription TO Lund University
• Move mobile subscription FROM Lund University
• Order eSIM card for smart watch
• Optional caller ID
• Surf abroad
• Call abroad
• Call and surf abroad
• Call from Sweden to other Nordic countries
• Call from Sweden to other countrys

Descriptions of the various services can be found further down on this page.

Cancel mobile subscriptions at support.lu.se

It is no longer possible to order service package 1, Landline telephone, as landline telephones (Avaya) are being phased out. This is because a new telephony agreement and renewed services will enter into force on 1 April 2026.

The Mobile Extension service offers a complete telephony solution.

The subscription includes the following:

• Extension number and mobile phone number
• Switchboard functionality (e.g. forwarding)
• Free calls within Sweden
• Free SMS and MMS messaging within Sweden
• Desired amount of mobile data
• Roaming within the EU/EEA
• Calls to voicemail

The following are not included:

• Directory enquiry services
• Payment services
• International calls (phone numbers in other countries)
• SMS and MMS messaging to phone numbers in other countries

The cost depends on the size of the mobile data allowance you choose. See price list below.

Choose this package if you want a fully standalone mobile phone subscription, although Lund University recommends that you choose service package 2. With service package 2 you get full switchboard functionality.

The subscription includes the following:

• Mobile phone number
• Desired amount of mobile data
• Roaming within the EU/EEA
• Free calls within Sweden
• Free SMS and MMS messaging within Sweden
• Calls to voicemail

The following are not included:

• Switchboard functionality (e.g. forwarding)
• Extension number
• Directory enquiry services
• Payment services
• International calls (phone numbers in other countries)
• SMS and MMS messaging to phone numbers in other countries

The cost depends on the size of the mobile data allowance you choose. See price list below.

It is possible to order mobile broadband that supports data only. 
Lund University recommends that you choose a data SIM card instead of mobile broadband.

• Data SIM card is a SIM card or eSIM that can be used in devices that have built-in support for mobile broadband, such as computers, mobile phones or tablets.
• It is not possible to make phone calls or send SMS messages with a data SIM card.
• Data SIM cards are used in combination with service package 2 or service package 3.
• You can connect up to 5 data SIM cards to your main subscription.

Price: There is no additional monthly fee.

The Telematics/M2M service enables mobile communication for equipment that only uses SMS messaging and data. Examples:

• Alarms
• Monitoring of equipment
• Parking bollards

A data SIM card is a SIM card or eSIM that can be used in devices that have built-in support for mobile broadband, such as computers, mobile phones and tablets.

• It is not possible to make phone calls or send SMS messages with a data SIM card.
• Data SIM cards are used in combination with service package 2 or service package 3.
• You can connect up to 5 data SIM cards to your main subscription.
• There is no additional monthly fee.

For those with a smart watch.  

It is possible to have two watch subscriptions at the same time. Remember to cancel your active watch subscription if you activate a new one, for example when you change to a new watch.  

Order or cancel e-SIM for smart watch 

It is not possible to combine a private watch subscription with a subscription from Lund University. 

On mobile extensions, your landline number is displayed by default.

If you order optional caller ID, your mobile number or no caller ID will be displayed when you call from your mobile.

Order optional caller ID

Subscriptions with at least 10 GB data per month automatically have access to 5G. If you have less than 10 GB and want 5G, the feature must be manually activated. Contact Servicedesk at servicedesk [at] lu [dot] se for assistance.

Surfa utomlands (surf abroad) is an add-on service that allows you to use the amount of data included in your subscription, up to 100 GB.

Applies to EU/EEA countries and Australia, Canada, China, Faroe Islands, Georgia, Hong Kong, India, Israel, Japan, Kazakhstan, Malaysia, Montenegro, New Zealand, Qatar, Russia, Singapore, South Africa, South Korea, Sri Lanka, Switzerland, Taiwan, Thailand, Turkey, Ukraine and the United States.

Ringa utomlands (call abroad) is an add-on service that includes unlimited calls, SMS and MMS messaging when you're abroad and calls within and between countries and back to Sweden at no extra cost. It does not include receiving calls or voicemail messages.

Call within and between: EU/EEA countries and Australia, Canada, China, Faroe Islands, Georgia, Hong Kong, India, Israel, Japan, Kazakhstan, Malaysia, Montenegro, New Zealand, Qatar, Russia, Singapore, South Africa, South Korea, Sri Lanka, Switzerland, Taiwan, Thailand, Turkey, Ukraine and the United States.

Ringa och surfa utomlands (call and surf abroad) is a service that combines both calling and surfing abroad (see above).

Calls from Sweden to the other Nordic countries include 1,000 free call minutes and 1,000 free SMS/MMS messages from Sweden to Denmark, Finland, Iceland and Norway.

Ringa till utlandet (call other countries)  includes 1,000 free call minutes and 1,000 SMS/MMS messages from Sweden to EU/EEA countries and Australia, Canada, China, Faroe Islands, Georgia, Hong Kong, India, Israel, Japan, Kazakhstan, Malaysia, Montenegro, New Zealand, Qatar, Russia, Singapore, South Africa, South Korea, Sri Lanka, Switzerland, Taiwan, Thailand, Turkey, Ukraine and the United States.

Service Package 1
Landline telephone (not available to order) – SEK 145 per month

Service Package 2
The cost depends on the size of the mobile data allowance you choose. Choose between:

• Mex with 3 GB data – SEK 244 per month
• Mex with 10 GB data – SEK 264 per month
• Mex with 20 GB data – SEK 284 per month
• Mex with 50 GB data – SEK 344 per month
• Mex with 100 GB data – SEK 384 per month
• Mex with unlimited data – SEK 584 per month

Service Package 3
Standalone mobile subscription with:

• Standalone mobile subscription with 3 GB data – SEK 150 per month
• Standalone mobile subscription with 10 GB data – SEK 170 per month
• Standalone mobile subscription with 20 GB data – SEK 190 per month
• Standalone mobile subscription with 50 GB data – SEK 250 per month
• Standalone mobile subscription with 100 GB data – SEK 290 per month
• Standalone mobile subscription with unlimited data – SEK 490 per month

Mobile broadband

• Mobile broadband with 10 GB data – SEK 79 per month
• Mobile broadband with 50 GB data – SEK 139 per month
• Mobile broadband with 100 GB data – SEK 199 per month
• Mobile broadband with unlimited data – SEK 499 per month

Telematics

• Cost of telematics subscription – SEK 55 per month + variable charges
• Cost MB – SEK 0.49 per MB
• Cost SMS messaging – SEK 0.59 SMS message

• National call traffic, mobile to landline – SEK 0.59 per minute. Connection fee SEK 0.59 per call.
• National call traffic, mobile to mobile – SEK 1.49 per minute. Connection fee SEK 0.99 per call.
• SMS messaging – SEK 0.59 per SMS message sent
• MMS messaging – SEK 1.59 per MMS message sent

• Data SIM card – free of charge.
• E-SIM for smart watch – SEK 49 per month
• Optional caller ID – SEK 13 per month
• Surf abroad – SEK 49 per month
• Call abroad – SEK 59 per month
• Call and surf abroad – SEK 108 per month
• Call from Sweden to other Nordic countries – SEK 49 per month
  • Calls from Sweden to the other Nordic countries include 1,000 free call minutes and 1,000 free SMS/MMS messages from Sweden to Denmark, Finland, Iceland and Norway.
• Call from Sweden to other countries – SEK 119 per month
  • Ringa till utlandet (call other countries)  includes 1,000 free call minutes and 1,000 SMS[MG1] /MMS messages from Sweden to EU/EEA countries and Australia, Canada, China, Faroe Islands, Georgia, Hong Kong, India, Israel, Japan, Kazakhstan, Malaysia, Montenegro, New Zealand, Qatar, Russia, Singapore, South Africa, South Korea, Sri Lanka, Switzerland, Taiwan, Thailand, Turkey, Ukraine and the United States.
     

Tele2 voicemail guide

Make it easier for your contacts by setting up forwarding from your phone when you are not reachable. Lund University's telephone forwarding service is called Salut. 

Do the following:

• Open Salut
• Log in using your Lucat ID.
• Click on forwarding in the menu on the left to set the current referral.
• If you have recurring forwarding needs, such as lunch, you can make a favourite by clicking on the green circle with a plus sign.

In Salut you can:

• Set up forwarding when you are in a meeting, on holiday, etc.
• Search for a user's name to find their five-digit extension number.
• Search by extension to see who the number belongs to.
• Browse through the organisation and get lists of employees at the University.

Do you need help? 

There is a user manual inside the Salut service, which you can find if you click on the question mark in the top right corner.

Order a transfer to or from Lund University's agreement with Tele2 at support.lu.se

Order here.

If you want to move your mobile subscription to Lund University's agreement with Tele2

The subscription must not have a fixed term or be an unregistered prepaid card.

If you want to move your mobile subscription from Lund University's agreement with Tele2 to a private individual or company
Once Lund University has approved the number transfer, contact the desired operator and order a new mobile subscription with your personal or company details. The subscription remains active in Lund University's agreement with Tele2 until it is moved to a new operator agreement with a new owner.

If you choose not to buy a data package when surfing abroad with your mobile phone, there is still protection against especially high costs for data traffic abroad in all Lund University mobile subscriptions. The ceiling is SEK 550. Once you have used data amounting to a value of SEK 550, you will receive a text message from Tele2, after which your data traffic will be temporarily suspended.

If you are outside the EU, Tele2 cannot always guarantee that data traffic will be blocked immediately, and you may therefore be charged a slightly higher fee than SEK 550. But the protection still works, no matter where you are.

If you have any problems or questions regarding telephony, please contact the Service Desk, servicedesk [at] lu [dot] se.

Report a fault with your mobile phone

Things to consider before reporting a fault:

• Have you tried restarting your mobile phone?
• Have you tried inserting the SIM card into another mobile phone?
• Have you verified that the mobile extension is activated?
• Verify mobile extension

You can temporarily switch the mobile extension service on or off from your mobile phone using the following codes:

• Activate mobile extension, dial 92143
• Deactivate mobile extension, dial 92243

When you report a fault with a mobile extension, we need to receive examples of calls to solve the problem. Please prepare the following information before contacting Servicedesk (in order of priority):

• Your name and how we can reach you (phone number or email address)
• Your extension number (the last five digits of your phone number in the format +46 46 22x xx xx)
• Your mobile phone number
• The date and time of the call that did not work
• Describe the error as accurately as possible. For example, 'A can't hear me, but I can hear A', or 'the call quality is poor and the sound is choppy'.
• Does the problem occur when you try to make a call, when someone calls you, or both?
• Where are you when you experience problems? Is it always at the same address, or does it happen at different locations?
• The dialling number (called A-number)
• The receiving number (called B-number)

Report a fault, landline telephone

Things to consider before reporting a fault:

• Have you tried unplugging the cable and reinserting it to restart the device?
• Are other nearby phones or computers working?
• Is there anything on the display? If so, what?
• Does the phone work in a different socket?

When you report a landline telephone fault, be prepared to provide:

• Extension number
• Phone model, for example, Avaya 9611, 9630 or 4610
• Sockets, for example DD01 21C 15/16
• Address/Building
• Contact person and telephone number
• Description of the problem

Mobile phone fault report (hardware itself)

Report mobile phone faults to the phone supplier.

NB: Before sending your iPhone or iPad in for repair or service, deactivate the “Find My iPhone” function. If “Find My iPhone” is active, the service centre is unable to register the device in the Apple service system, and service cannot be performed. This feature is designed to prevent stolen iPhones and iPads from being distributed and used.

If you have lost your phone or it has been stolen, you should immediately block both the subscription and the phone (hardware).

Do the following:

1.  Report the loss to the police by calling 114 14 or registering your report via the police website polisen.se. You will need to enter your phone's IMEI number and the operator's name, Tele2. The number is on the box your phone came in.
2. Block your mobile phone subscription. Email Tele2, tele2avtalskund [at] tele2 [dot] com, and state the reference number given to you by the police and your IMEI number to block your subscription. The information is passed on to all mobile operators in Europe that are connected to the security network, so that your mobile phone is also blocked on their network. Once the lock is activated, only emergency calls can be made from the phone.
3. Contact Servicedesk about the loss of your mobile phone. Servicedesk can also help you block your mobile subscription. servicedesk [at] lu [dot] se (servicedesk[at]lu[dot]se)

If the phone turns up again 

1. Contact Tele2 at tele2avtalskund [at] tele2 [dot] com. Enter the police reference number and the IMEI number to unblock.
2. You can also send an e-mail to servicedesk [at] lu [dot] se to unblock your subscription.

Strong authentication

If you use your mobile phone for strong authentication, you may have the Freja+ app on it. Here is some advice on how to quickly regain access to the app.
Freja+ if you lose your mobile phone

For more information

You can find more information under the In Case of Emergency tab in the top menu. In particular, take a look at Data Privacy (GDPR) and IT Security.

In Case of Emergency

When travelling in EU and EEA countries, you can use the data included in your mobile phone subscription as if you were in Sweden at no extra cost.

You can always make calls when you are in countries inside and outside the EU and EEA, but at a high cost. To avoid high costs, you should order an add-on package called Ringa utomlands till ett fast pris (call abroad at a fixed price).

This applies when you are calling and surfing within the EU/EEA (but outside Sweden):

• Calls and SMS messages are not free.
• Your mobile extension is disconnected.
• Calls and SMS messages are charged according to the price list, Traffic charges in the EU/EEA (see price list above).
• You can use the amount of data included in your subscription, up to 100 GB.

This only applies if you are abroad yourself. If you call from Sweden to these countries, you will be charged for international calls.

If you are travelling outside the EU/EEA, you can order add-on services for data and calls to your mobile subscription at a fixed price.

Place your order at support.lu.se

When an add-on service is activated, it is valid until further notice. If you no longer need the service, you can cancel it by contacting servicedesk [at] lu [dot] se (servicedesk[at]lu[dot]se).

All Lund University's mobile subscriptions (except mobile broadband subscriptions) have a satellite connection block for calls, SMS messaging and data abroad as standard. This is because if you are on a boat or aeroplane and you are connected via satellite, it counts as an international call even if you are in Sweden or another EU/EEA country. Surfing, making and receiving calls, sending SMS messages and getting voicemail can be very expensive.

Click on the link below for examples of prices for calls and surfing on boats or aeroplanes.

Price when connecting via satellite (in Swedish)

The Luted tool provides administrators with an overview and the opportunity to follow up on ordered telephony services and ensure that they are charged to the correct cost centre. In this context, “administrator” means, for example, the responsible manager, head of division or finance officer.

In Luted you can see which extensions and which telephone subscriptions belong to the cost centre. It is also possible to see the type of subscription and the add-on services that are active.

More information on Luted is available on the IT website. Log in using your Lucat ID.

https://www.it-webben.lu.se/it-tjanster/telefoni/luted/ (in Swedish)

Landline telephones are being phased out. They are based on outdated technology that does not work in modern telephone switchboards. Therefore, landlines will be phased out ahead of the new agreement, which will enter into force on 1 April 2026.

• A project to implement the new agreement will run from September 2025 to April 2026
• Landline telephones will be phased out by 1 April 2026 at the latest.
• The new agreement will enter into force on 1 April 2026.

We will publish details of the new solution once the new agreement is signed.