Telephony

You order mobile phones and mobile accessories via Proceedo.
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Read more about purchasing procedures.

Tip: Write down the IMEI number or save the box the mobile phone comes in. You will need the IMEI number if you want to report a stolen mobile phone to the police. 

Please contact the Service Desk and provide the following:

• Subscription type (you can find the available options further down this page)
• Name of the subscription user
• LucatID
• Accounting details (cost centre, area of activities and activity)
• Please provide the name of the invoice recipient if different from the subscription holder
• Email address

If a SIM card is required, please provide a delivery address.

Contact the Service Desk to cancel subscriptions and services.

You’ll receive both a landline number and a mobile number. Both numbers are linked to your mobile phone, so you can be reached wherever you are and use switchboard functions directly on your mobile.

Price: SEK 244/month

About the service

This is included:

• 100 GB of data within Sweden
• 50 GB of data within the EU/EEA (i.e. 50 GB of the total data allowance can be used within the EU/EEA)
• 5G on Telia’s network
• Free calls, texts and MMS messages within the EU/EEA (to Swedish numbers)
• Speed up to 300 Mbit/s

Examples of features:

• Call forwarding
• Call transfer
• Voicemail
• Availability status
• Logging in/out of call groups
• Outgoing calls from your mobile display the landline number

Suitable for you if you are …

an employee, have a mobile phone and want to receive all calls on your mobile.

Hardware requirements

Mobile phone (not included in the subscription but purchased separately by the business)

Apps/tools

• Telia Touchpoint Plus mobile app
• Ace To Go (call group)

To view data usage and PUK:

In Telia at Work, you manage your subscription at work – Telia Business (information in Swedish)

You’ll receive both a landline number and a mobile number. The landline number is linked to Teams and the mobile number to your mobile phone, so you can be reached wherever you are and use switchboard functions directly on your mobile.

Price: SEK 244/month

About the service

This is included:

• 100 GB of data within Sweden
• 50 GB of data within the EU/EEA (i.e. 50 GB of the total data allowance can be used within the EU/EEA)
• 5G on Telia’s network
• Unlimited calls, texts and MMS messages within the EU/EEA (to Swedish numbers)
• Speeds of up to 300 Mbit/s

Examples of features:

• Shared address book and search (Teams)
• Call forwarding
• Transferring calls
• Voicemail
• Availability status
• Logging in/out of response groups
• Outgoing calls from the mobile display the landline number

Suitable for you if you are …

an employee, have a mobile phone and want to receive all landline numbers in Teams and mobile calls on your mobile.

Hardware requirements

• Mobile phone (not included in the subscription but purchased separately by the organisation)
• Computer (not included in the subscription but purchased separately by the organisation).

Apps/tools

• Telia Touchpoint Plus mobile app
• Microsoft Teams
• Ace To Go (response group)

To view data usage and PUK:

In Telia at Work, you manage your subscription at work – Telia Business (in Swedish)

This package includes only a mobile number. It is not connected to a switchboard and has no switchboard functions. You cannot be reached via Lund University’s switchboard operators.

Price: SEK 150/month

About the service

This is included:

• 100 GB of data within Sweden
• 50 GB of data within the EU/EEA (i.e. 50 GB of the total data allowance can be used within the EU/EEA)
• 5G on Telia’s network
• Free calls, texts and MMS messages within the EU/EEA (to Swedish numbers)
• Speed up to 300 Mbit/s
• Voicemail

Suitable for those who are …

affiliated with but not employed by the University.

Hardware requirements

Mobile phone (not included in the subscription but purchased separately by the department).

Apps/tools

None.

This package includes only a landline number. You make and receive calls via Microsoft Teams. This means you don’t need a standard telephone; instead, you use your computer and a headset.

Price: SEK 145/month

About the service

Example features:

• Shared phone book and search via Teams
• Call forwarding
• Transferring calls
• Voicemail
• Availability status
• Logging in/out of call groups

Suitable for you if you are…

an employee who does not need a mobile phone but makes calls via the Teams application installed on your computer.

Hardware requirements

Computer (not included in the subscription but purchased separately by the organisation).

Apps/tools

• Microsoft Teams
• Ace Interact (response group)

This is what the keypad looks like in Softphone Teams.

This service provides you with a landline number with switchboard functionality. To use the service, you need a special IP phone (Snom model) connected via an Ethernet cable to Lund University’s network.

IP phones may only be used in specific circumstances.

Price: SEK 350/month

About the service

• Phone display
• Call forwarding
• Call transfer via keypad 
• Move/transfer calls

Hardware requirements

The hardware is included in the IP telephony package.

When is an IP phone suitable?

IP phones should only be used in specific cases, for example in environments where wireless communication is not permitted, such as laboratories, but where it is important for safety reasons to be able to make outbound calls.

The number of IP phones is limited and must be approved on a case-by-case basis to avoid procurement due to high order value.

Please note: It is not possible to log in to a group number using an IP phone.

All subscriptions include one main SIM card and two extra SIM cards. If you would like more, each additional card costs SEK 99.

You can only have one watch subscription via Telia. A watch subscription is a mobile subscription for smartwatches. This allows the watch to make calls, receive messages and use apps directly via the mobile network even when the phone is not nearby.  

Costs SEK 49/month.

The default setting for all subscriptions is that no barriers are in use. However, it is possible to request that barriers be applied.

The barrier service blocks:

• premium-rate calls; blocks calls to premium-rate numbers, numbers beginning with 0900, 0939, 0944, 099 and 118
• premium-rate text messages
• international calls.

For those who only make international calls occasionally

If you rarely make international calls (and do not have a call barring service), you can make international calls using your mobile plan. You will be charged a call rate that depends on the duration of the call and the destination.

You can check the charges on Telia’s website. (Website in Swedish)

The call charge will appear on your Lupin bill.

For those who travel abroad frequently or make regular international calls

For calls/data usage with or in countries within the EU/EEA

You can use your mobile subscription just as you would at home when travelling in the EU/EEA without any extra charges for calling or using data. Data usage costs nothing extra within the EU/EEA but is limited to 50 GB for all our subscriptions.

For calls/data usage to the EU/EEA, Switzerland and the UK

For those who frequently make calls from Sweden to other countries within the EU/EEA, as well as Switzerland and the UK, there is the option to purchase an add-on package, Ringa från SE till EU/EES/UK/CH ("Call from SE to EU/EEA/UK/CH").

• It costs SEK 19 per month and includes free calls to the EU/EEA, including Switzerland and the UK.
• The fee for the add-on package is charged as a monthly fee on your subscription (not via Lupin).

For calls/data usage with or in countries outside the EU/EEA or outside the UK and Switzerland

These are add-on services that offer discounted prices for calls and data usage. These are ordered via the Service Desk and are charged as a monthly fee on your subscription (not via Lupin) .

• Samtal i utlandet ("Calls abroad"). Information about this service is available at Telia.se. 199 SEK/month
• Surf i utlandet ("Data abroad"). Information about this service is available at Telia.se. 199 SEK/month
• Ringa från Sverige till USA ("Calling from Sweden to the USA"). This costs 149 SEK/month and includes free calls to the USA from Sweden. 149 SEK/month

Please note that the prices you see on Telia.se may differ from the price agreed by Lund University.

It is no longer possible to block satellite connections for calls, texts and data when travelling by boat or plane. You should therefore remember to use your mobile’s flight mode to avoid unnecessary costs.

If you have any problems or questions regarding telephony, please contact the Service Desk, servicedesk [at] lu [dot] se.

Report a fault with your mobile phone

Things to consider before reporting a fault:

• Have you tried restarting your mobile phone?
• Have you tried inserting the SIM card into another mobile phone?

When you report a fault with a mobile connection, we need to receive samples of calls in order to resolve the issue. Please have the following information ready (in order of priority, with the most important details listed first) before contacting the Service Desk:

1. Your name and how we can contact you (phone number or email)
2. Your landline number
3. Your mobile number
4. The date and time of the call that isn’t working
5. Please try to describe the fault as accurately as possible. Example: “A cannot hear me but I can hear A”, “call quality is poor and the sound is choppy”.
6. Is the problem when you try to make outgoing calls or when someone calls you (or both)?
7. Where are you when you experience the problem? Is it always the same address or does it occur at different addresses/premises?

Report a fault, landline telephone

Things to consider before reporting a fault:

• Have you tried unplugging the cable and reinserting it to restart the device?
• Are other nearby phones or computers working?
• Is there anything on the display? If so, what?
• Does the phone work in a different socket?

When you report a landline telephone fault, be prepared to provide:

• Extension number
• Phone model, for example, Avaya 9611, 9630 or 4610
• Sockets, for example DD01 21C 15/16
• Address/Building
• Contact person and telephone number
• Description of the problem

Mobile phone fault report (hardware itself)

Report mobile phone faults to the phone supplier.

If you have lost your phone or if it has been stolen, you should immediately block both your subscription and the phone (the hardware) as lost or stolen.

Here’s what to do:

• Report the loss to the police by calling 114 14 or submitting your report via the police website, polisen.se.
• You will need to provide your phone’s IMEI number and the name of your operator, Telia. The number is printed on the box your phone came in.

Block your phone against theft

You can block your phone by contacting Telia’s customer service:

• You can call 90400 or use a form 
  Form for Telia’s customer service
• If you are calling from abroad, the phone number is +46771990400.

To block your phone, Telia needs the following information:

• IMEI number (if you have lost your mobile, you will find the IMEI number on the packaging that the phone came in)
• Registration number ("diarienummer") of the police report
• Your name and personal identity number
• Your email address

Contact the Service Desk to block the SIM card, servicedesk [at] lu [dot] se.

If the phone turns up again

Contact Telia’s customer service. You can call 90400 or use a form on Telia’s website.
Telia’s customer service

If you are calling from abroad, the telephone number is +46771990400

In order to unlock your phone, Telia requires the following information:

• IMEI number
• Registration number from the police report
• Your name and personal identity number
• Your email address

Contact servicedesk [at] lu [dot] se (servicedesk[at]lu[dot]se) to order a replacement SIM card.

Strong authentication

If you use your mobile phone for strong authentication, you may have the Freja+ app on it. Here is some advice on how to quickly regain access to the app.
Freja+ if you lose your mobile phone

For more information

You can find more information under the In Case of Emergency tab in the top menu. In particular, take a look at Data Privacy (GDPR) and IT Security.

In Case of Emergency

*) All subscriptions include one main SIM card and two extra SIM cards. Each additional SIM card costs 99 SEK/month.

The Luted tool provides administrators with an overview and the opportunity to follow up on ordered telephony services and ensure that they are charged to the correct cost centre. In this context, “administrator” means, for example, the responsible manager, head of division or finance officer.

In Luted you can see which extensions and which telephone subscriptions belong to the cost centre. It is also possible to see the type of subscription and the add-on services that are active.

More information on Luted is available on the IT website. Log in using your Lucat ID.(in Swedish)