New telephony services 2026
Lund University is implementing a change of supplier for telephony services. The existing contract ends in March 2026, and the new supplier will be Telia. The new contract will see some changes taking place. Follow this page for information.
The landline phones, Avaya, will be phased out.
Overall timetable
- DONE. November. The new subscription types and service bundles will be published on the Staff Pages, on this page.
- November 2025 to end of January 2026. Quality assurance of subscriptions.
- 9 February–10 March 2026. Freeze period in the project. No changes to subscriptions may be made.
- End of February 2026. Dispatch of SIM cards.
- 10-11 March 2026. Change of supplier and system.
Answers to frequently asked questions
The landline will be discontinued and you will therefore no longer be able to use your current landline.
If you do not have a work mobile phone, you will use Softphone via the Teams app instead. It is a web-based telephony interface that allows you to make and receive calls directly from your computer.
More information and detailed instructions on how to get started with Softphone will be provided before the change of supplier.
Your old Avaya telephone (desk telephone) should be disposed of as electronic waste.
Your landline number (+46 46-222 xx xx) will be transferred to Telia. So even if you have previously only used an Avaya phone and will now have a mobile phone, you will still be reachable on and able to use your landline number.
There are certain settings within the University where a landline really is necessary.
- Meeting rooms and similar. Here, a desk phone based on mobile telephony will be provided. This solution is not recommended as an office phone.
- Certain types of labs. In a limited number of laboratories, it is not possible to use devices that emit radio waves. Here, there will be the option of phones based on IP telephony.
Today, several people may share the same desk phone (Avaya phone) and have a shared group number. With the change of operator, each individual needs to have a personal subscription in order to log in to the group number.
Subscription types
Overview of subscription types
| Subscription type | About the service | Suitable for those who are … |
| Standard | Examples of features:
| employees who have a mobile phone and want to receive all calls on their mobile phone |
| Stand-alone mobile phone |
| affiliated with but not employed by the university |
| Softphone via the Teams app | Examples of features:
| employees who do not need a mobile phone but make calls via the Teams application installed on their computer |
| IP telephony |
It is not possible to log in to group numbers with an IP telephone. | IP phones may only be used in specific cases; see the description of the service below. |
Details subscription types
You will receive both a landline number and a mobile number. Both numbers are connected to your mobile phone, so you can be reached wherever you are and use switchboard functions directly on your mobile.
Hardware requirements
Mobile phone
Apps/tools
Telia Touchpoint Plus mobile app
This package only includes a mobile subscription. It is not connected to any switchboard and has no switchboard functions.
Hardware requirements
Mobile phone
Apps/tools
None, only a mobile phone.
This package only includes a landline number. You make and receive calls via a programme in your web browser – similar to a phone call via a website. This means you do not need a regular telephone, but can use your computer and a headset instead.
Hardware requirements
Computer
Apps/tools
The Teams app
About the service
This service provides you with a landline number with switchboard functionality. To use the service, you need a special IP telephone (Snom model) that is connected to Lund University's network via a network cable.
When is an IP telephone suitable?
IP telephones should only be used in special cases, for example in environments where wireless communication is not permitted, such as laboratories where it is important for security reasons to be able to make external calls.
The number of IP telephones is limited and must be approved in each individual case to avoid procurement due to high order value.
Please note: It is not possible to log in to group numbers with an IP telephone.
We have had to make some choices in order to successfully complete the switch to Telia. That is why we are currently offering a smaller number of service packages. Once the switch is complete, there will be more options available.
The package we have removed for the time being are:
- Standard Plus. A package where you have a landline number linked to Teams, as well as a separate mobile number for your work phone.
A few people currently use Teams to make calls. They will receive similar solutions via Telia.
Guidance for managers
From November until 23 January 2026, work will be carried out to ensure the quality of subscriptions at Lund University. Do employees have the right subscriptions? An email with instructions was sent out to heads of faculty offices, heads of divisions, and equivalent positions at the beginning of November.
You can already check your subscriptions through the “Luted” service. Subscriptions labelled CHANGE or MISSING will not be moved, as the correct information is missing.
Read more about Luted (IT-webben.lu.se; log in with LU account; text in Swedish)
| Subscription type | Price SEK/month |
| Standard incl 100 GB data | 244 |
| Standard unlimited data | 294 |
| Standard Plus incl 100 GB data | 244 |
| Standard Plus unlimited data | 294 |
| Softphone | 145 |
| Fixed user in Teams | 145 |
| IP telephony | 350 |
| Landline mobile phone | not defined |
| Unlocked mobile with 100 GB data | 150 |
| IoT telematics incl. 5 GB | 55 |
| Extra SIM card * | 99 |
| Watch subscription | 29 |
*) All subscriptions include one main SIM card and two extra SIM cards. Each additional SIM card costs 99 SEK/month.
| Bredband | Price SEK/month |
| Mobile broadband 10 GB | 79 |
| Mobile broadband 50 GB | 139 |
| Mobile broadband 100 GB | 199 |
| Mobile broadband unlimited | 299 |
Background
During autumn 2024, the University worked to improve the accuracy of the data it held about telephony. The work focused on answering the following questions:
- Was the right person listed on the subscription?
- Were there subscriptions that were not being used and could be cancelled?
- Were there people who had left but whose subscriptions were still active?
- Were costs charged to the right cost centres or should they be adjusted?
As a result of this work, around 800 subscriptions were cancelled, which meant a saving for Lund University and laid important groundwork for the procurement.
A procurement for a new telephony solution for Lund University was finalised in June 2025. The existing contract expires on 31 March 2026. The new supplier is Telia.
Currently, the University owns servers, systems and licences for telephony. In the new contract, these will be purchased as a service. This means that the operator (Tele2), the switchboard system (Avaya) and the referral system (Trio) will be replaced by a single supplier, Telia. This will see the University's telephony upgraded to modern technology, whilst also lowering costs.
Contact
Supportcenter
Resolve your issues in the Supportcenter.
supportcenter.lu.se
Servicedesk
+46 46 222 90 00
servicedesk [at] lu [dot] se
Lund University Switchboard
+46 46 222 00 00
Opening hours
Weekdays 8 a.m. to 4:30 p.m.