Personal IT support and fault troubleshooting is managed in part locally by IT staff at the faculty, department or equivalent, but also by IT staff at a joint, central service (LU Service Desk). All staff and students at LU are welcome to direct their questions to LU Service Desk.
IT support, fault reporting and advice
All staff and students at Lund University can obtain help and support from Service Desk regarding IT-related issues. There is always someone available at Service Desk to answer questions if you need help during office hours. This could concern everything from simple questions, guidance and orders to more complex problems. Service Desk has high accessibility via multiple reporting channels: telephone, email and online case portal.
If it is an acute matter, we recommend that you report the fault by telephone.
Things to consider before reporting a fault
- Restart your computer to see if the problem persists.
In the case of problems with LU-wide systems, first check whether we have published any information on operational disruptions that may answer your question.
Perhaps one of our support guides may help to solve the problem.
Read more about fault reporting regarding landlines and mobile telephony (in Swedish, new window)
Fault reporting tips for faster assistance
When reporting a fault, always state your user ID (formerly Lucat ID or Student ID).
Does the problem concern only you, or does it affect others in your unit?
If the problem concerns your computer, please state the computer name (if you have EGA) or the computer’s IP address.
All users at Lund University can seek answers to many common questions regarding computers and software on the LU Support website. The content includes:
- Support guides
- Current information
- Information about operational disruptions
- Case management
You can also manage your password via LU Support.
LU Support – IT support for staff (new window)