What happened
On Thursday morning, approximately 6,000 university employees lost contact with their Microsoft 365 accounts. In addition, approximately 60,000 student accounts lost contact with Microsoft 365. Email was primarily affected.
No accounts have been lost, only the connection itself has been broken.
What is happening now
[250912 at 09:15] Microsoft 365 is working again. If you haven't got all your apps back, try restarting your computer.
Frequently asked questions
If someone sent me an email outside the university, did they receive an error message? Will their email arrive, or should I ask them to resend it?
We cannot assume that everyone received an error message. To be on the safe side, it may be a good idea to contact those who you think may have sent you an email yesterday.
I carelessly read the box that popped up in Outlook and accidentally deleted my entire account with the press of a button. What should I do?
Only your local account has disappeared. First, try restarting your computer. If the account has not returned, contact Servicedesk at servicedesk [at] lu [dot] se (servicedesk[at]lu[dot]se).
I tried to send an email to a colleague, but got a ‘Undeliverable’ response. Did it still get through?
No, you will have to resend it.