Supportcenter: New portal for support and case management systems
On 1 December, the University will launch a new portal for support and case management systems, Supportcenter.
You can find the new portal at supportcenter.lu.se. The old portal will be shut down. As before, you will be able to find guides in the new portal, but in a more attractive format with improved functionality. In the long term, this will mean clearer and more user-friendly guides.
When you need support, you register your case via the portal. The transition to the new system will happen quickly. By the launch on 1 December, most services from the current portal will have been transferred. The remaining services will follow shortly thereafter.
Guides from IT, Finance and HR are expected to be in place on time. There may be some shortcomings in language, layout and content initially, but these will be addressed during the spring. We ask for your patience – it will get better.
More IT services now require strong authentication
Since 29 October, three additional IT services require strong authentication:
Not yet using strong authentication? Go to Strong authentication and follow the instructions.