An incident that feels uncontrollable and overwhelming, in which our normal set of approaches is insufficient to handle the situation, is often experienced as a crisis. But help is available!
If you need crisis support
- If you need crisis support, speak with your line manager.
- If you do not feel comfortable speaking with your line manager, contact your nearest human resources officer or the Occupational Health Service.
- In case of an emergency, call the University’s security control centre on 20 700. Request a security officer or ask to speak with the security unit. When calling outside office hours you will be put through to an officer on call. If you are calling from abroad, please dial +46 46 222 07 00.
Support expected from managers
Managers of the victim are to offer support as soon as possible. The support may be to ensure the person has somebody to talk to concerning their situation. The support may be needed for an extended period of time and, if possible, is to offer continuity, for example by ensuring the support is provided by the same person. Being present is a key concept for functioning crisis support. For the victim, it is very important to be taken seriously, to be seen, heard and respected.
It is important for managers not to cease support for victims too early. It may take a long time to deal with what has happened. People react differently to the same incident.
Examples of crises related to the workplace are accidents, serious illness, death, staff cuts, fire, assault, theft and harassment.
Examples of situations outside work that may cause an employee to end up in a crisis are deaths or illness in the family, changes in their family situation, drug abuse, crime and accidents.
Contact the University security unit for further advice.
University security control centre
+46 46 222 07 00
Chief security officer
+46 46 222 33 33
per [dot] norden [at] bygg [dot] lu [dot] se
+46 46 222 32 35
ann-charlotte [dot] dahlberg [at] bygg [dot] lu [dot] se
+46 46 222 32 46
hakan [dot] jonsson [at] bygg [dot] lu [dot] se
+46 46 222 07 09
mikael [dot] persson [at] bygg [dot] lu [dot] se
+46 46 222 69 29
robert [dot] collin [at] bygg [dot] lu [dot] se