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Incident management

An incident that feels uncontrollable and overwhelming, in which our normal repertoire of approaches is insufficient to handle the situation, is often experienced as a crisis. But help is available!

Whether or not an incident leads to a state of crisis depends not only on the nature of the incident or situation but also on how the victim experiences and reacts to it. People react differently and what is experienced as a crisis by one person can be experienced as threatening but manageable by another. How we deal with a crisis situation is affected by our personality, the current living situation we are in, our previous experiences of traumatic events, etc.

Examples of crisis situations related to the workplace are accidents, serious illness or the death of a colleague, staff cuts, fire, assault, theft and harassment.

Examples of situations outside work that may cause an employee to end up in crisis are deaths or illness in the family, changes in their family situation, drug abuse, crime and accidents.

If you need crisis support

The way managers, colleagues and others react and act when faced with the victim of a crisis is significant for their ability to cope with the crisis. For the victim, it is very important to be taken seriously, to be seen, heard and respected.

  • If you need crisis support, speak with your line manager.
  • If you do not feel comfortable speaking with your line manager, contact your nearest human resources officer.
  • In case of an emergency, call the University’s 24-hour security control centre at 046-222 07 00. When calling during office hours, ask to speak with the security unit. The chief security officer’s contact information can also be found on the top right-hand corner of this page. If you are calling from abroad, please dial +46 46 222 07 00.
Page Manager:

University security control centre

+46 46 222 07 00


Håkan Jönsson
Security Coordinator
+46 46 222 32 46
hakan [dot] jonsson [at] bygg [dot] lu [dot] se

Ann‐Charlotte Dahlberg
Security officer
+46 46 222 32 35
ann-charlotte [dot] dahlberg [at] bygg [dot] lu [dot] se

Telephone: +46 (0)46-222 00 00 (switchboard)
Mailing adress: Box 117, 221 00 Lund, Sweden
Invoice adress: Box 188, 221 00 Lund, Sweden
Organisation number: 202100-3211

Site manager: staffpages [at] lu [dot] se

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